Terms of Service

These Terms of Service ("Terms") govern your use of the online service Taddoo (the "Service") operated by Tattoomii GmbH, Badenerstrasse 541, 8048 Zurich, Switzerland ("Tattoomii", "we", "us"). By creating an account, connecting a mailbox, or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service.

The following documents form part of these Terms: the Privacy Policy, the Data Processing Agreement, the list of sub-processors and, for consumers, the information on the right of withdrawal. Where they conflict with these Terms, the more specific document prevails for the subject matter it covers.

1. Scope and parties

The Service is offered worldwide. The contract is concluded between you (account owner, studio member, or invited artist) and Tattoomii GmbH, a company registered in Switzerland. This applies regardless of where you reside or operate, including but not limited to residents of the European Union, the United Kingdom, the United States, Mexico, Brazil, or any other jurisdiction. The Service targets professional users (tattoo studios, booking managers, tattoo artists). It is not intended for consumers in the meaning of EU consumer protection law; insofar as mandatory consumer rights apply to you they remain unaffected.

2. The Service

Taddoo is a web-based service for managing customer inquiries, appointments, and AI-assisted reply drafts for tattoo studios. The Service is provided on an "as is" and "as available" basis. Specific features may be added, changed, or removed as part of ongoing development. We will give reasonable advance notice for material changes affecting paying customers.

3. Account and credentials

You are responsible for keeping your credentials secure. You may not share access. We may require multi-factor authentication. You are liable for all activity carried out under your account. Notify us immediately at hello@taddoo.com if you suspect unauthorised use.

4. Roles and data controller relationship

When your studio uses the Service to process emails of your own customers, your studio is the controller in the sense of Swiss FADP and EU GDPR, and Tattoomii acts as processor. You guarantee that you have a valid legal basis for the customer data you bring into the Service. On request we provide a Data Processing Agreement (DPA / AVV) for signature.

The Data Processing Agreement and the list of sub-processors we engage are published online. By accepting these Terms the Data Processing Agreement is deemed agreed between you and us; a separately signed copy is available on request. We inform you of a change of sub-processors with reasonable notice and you may object on serious grounds relating to data protection. Data Processing Agreement, Sub-processors

5. Acceptable use

You may not (a) use the Service to send spam or any unlawful, harassing, defamatory, infringing or harmful content; (b) attempt to gain unauthorised access; (c) reverse-engineer, scrape, or resell the Service; (d) bypass technical limits, rate limits or quotas; (e) use the Service to process data for which you lack lawful basis. We may suspend accounts in violation without prior notice.

The Service is provided for the ordinary use of one studio. AI drafts, mailbox polling, storage and sending are subject to reasonable technical limits, which we show in your account and may adjust where necessary. Use that persistently and substantially exceeds those limits, or that impairs operation for others, may be throttled after we have contacted you, or assigned to a suitable plan. Automated bulk retrieval, resale of capacity and operating the Service for third parties outside your own studio are not permitted.

6. Connected accounts and third-party services

The Service only works once you connect accounts of your own, in particular an email mailbox, a calendar and, if you want to collect payments, an account with our payment provider. Those accounts are additionally governed by the terms of the respective provider, which you enter into yourself. You warrant that you are entitled to connect the account in question and to allow us to process the data it contains, and you can disconnect it again at any time in the settings.

We access connected accounts only within the scope of the features you use and only with the permissions required for them. If providers change their interfaces, prices or terms, or discontinue a service, individual features may cease to be available; absent fault on our side this does not give rise to a claim for a price reduction or damages. The categories of service providers we engage are set out in our Privacy Policy and in the list of sub-processors.

7. Fees and billing

The Service is offered in several plans. Which features a plan includes and what it costs is set out on our pricing page and in your account under Subscription; those details form part of these Terms. New accounts receive a free trial period. A payment method is stored when the trial starts; it is only charged once the trial period has ended. If you cancel before then, nothing is charged. Otherwise the trial continues without interruption into the paid plan you selected. If an account is created without starting the trial, or the subscription is ended, access to the paid features is paused; your data is retained until deletion under section 12.

Subscriptions run from the date of booking for the billing period you select (monthly or yearly), are billed in advance and renew automatically for the same period until you cancel. You may cancel at any time with effect at the end of the current period, directly in your account. Fees already paid for a period that has started are not refunded pro rata unless mandatory law requires otherwise. Where a plan is billed per seat, the fee follows the number of active artists; seats added during a period are billed pro rata.

All prices are exclusive of VAT and any other applicable taxes or duties, which are added where they apply. You are responsible for taxes arising on your side and provide us with the information needed for correct invoicing, such as a valid VAT identification number. Payment is collected through a payment provider engaged by us using the payment method you store. We announce price changes in text form (email is sufficient) at least 30 days before they take effect; they apply from the next billing period and you may cancel before then.

If a payment fails we will remind you and may, after a reasonable grace period, restrict or suspend access and terminate the agreement for cause. Statutory default interest and reasonable collection costs remain reserved. Credits from referrals, vouchers or promotions cannot be paid out in cash, are not transferable and expire when the agreement ends.

8. Payments by your customers

If you collect deposits or in-person payments through the Service, those payments run through your own account with our payment provider. Towards your customers you are the contracting party and the recipient of the payment; we are neither a party to the tattoo or treatment contract nor a payment institution, and we never hold customer funds on trust. The payment provider's fees are borne by you.

You determine the amount of the deposit, any surcharge, your cancellation terms, refunds and the invoicing of your customers. You are responsible for ensuring that these rules are lawful in your country. This applies in particular to surcharges on card payments, which are restricted or prohibited in some jurisdictions, and to the correct statement of taxes. Chargebacks, refunds and disputes with your customers are borne and settled by you.

Depending on the plan you have booked we retain a platform fee from payments collected. Its amount is shown in your account and on the pricing page before you trigger a payment. We may suspend payouts or block payment features where the payment provider requires it, where there is reasonable suspicion of misuse, or where your account with the provider is not fully verified.

9. Sending email and marketing

Replies and appointment emails go out from the mailbox you connected, in your name, to your customers. You are the sender in the legal sense and responsible for the content, including where a draft was produced with AI assistance.

For promotional and campaign emails the following applies in addition: you send only to recipients for whom you have a valid legal basis or consent, you comply with the rules of the relevant country (such as unfair-competition law, GDPR, ePrivacy or CAN-SPAM), you state a correct sender and a working unsubscribe option, and you act on unsubscribes without delay. We may throttle sending, stop individual campaigns or block the feature where complaint or bounce rates are conspicuous, where misuse is suspected, or where deliverability for other users is at risk.

10. Availability, support and maintenance

We operate the Service with reasonable care but do not owe any particular level of availability unless a separate service level has been agreed in writing. Maintenance is carried out in low-traffic periods where possible and planned interruptions are announced with reasonable notice. Interruptions caused by third-party services, by your network or by your devices are outside our control.

We provide support in German and English by email to hello@taddoo.com, on business days and within a reasonable time. We create backups regularly; this does not replace your own data backup. You can export your key data at any time.

11. Beta and preview features

Individual features are labelled as beta, preview or test. They are made available without any assurance as to scope, stability or continued existence, may be changed or discontinued at any time, and are not suitable for processes where an outage would cause substantial harm. Liability for beta features is excluded to the extent permitted by law; section 17 remains unaffected.

12. Term, termination and suspension

You may terminate at any time by deleting your studio account in the settings or by writing to hello@taddoo.com. Within 30 days after termination you may request an export of your data in a structured, common, machine-readable format. After that we delete or anonymise personal data, subject to mandatory retention obligations. We may terminate this agreement for cause (including material breach, prolonged unlawful use, insolvency) with immediate effect.

We may restrict or suspend your access in whole or in part where there is reasonable suspicion of abusive, unlawful or security-threatening use, where a payment remains outstanding despite a reminder, or where an authority or a provider we depend on requires it. We inform you about this as far as we are legally permitted to and lift the restriction as soon as the reason ceases to apply. After the export period has expired we delete or anonymise your data; individual backup copies may technically persist for a limited time and are overwritten in the normal rotation.

13. Intellectual property

All rights in the Service (software, design, trademarks) remain with Tattoomii GmbH. We grant you a non-exclusive, non-transferable, revocable right to use the Service during the term of this agreement. Your content (customer data, drafts, attachments, settings) remains yours; you grant us a limited, worldwide, royalty-free licence to host, transmit, copy, and process it solely for the purpose of providing the Service.

14. Confidentiality

Each party treats non-public information of the other party that is marked as confidential or is evidently confidential as confidential, uses it only to perform this agreement, and discloses it only to persons who need to know it and are bound accordingly. This does not cover information that is or becomes publicly known without breach of this obligation, was already known, was developed independently, or must be disclosed by law or official order; in that case the parties inform each other in advance where permitted. The obligation applies for the term of the agreement and three years thereafter. We may name you as a reference customer only with your prior written consent.

15. AI features and accuracy

The Service uses Large Language Models to extract structured fields from incoming emails and to draft replies. Outputs can be incorrect, incomplete, or biased. You are solely responsible for reviewing each draft before sending and for the accuracy of any reply transmitted to your customers. We do not guarantee fitness for any particular purpose of AI-generated content.

16. Warranties and disclaimer

Except as expressly stated in these Terms, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the Service will be error-free or available at all times.

17. Liability

To the extent permitted by Swiss law, Tattoomii's aggregate liability under or in connection with these Terms is limited to the greater of (a) the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim and (b) CHF 500. We are not liable for indirect, consequential, incidental or punitive damages, lost profits, lost revenue, loss of goodwill, loss of data or lost business opportunities. We are further not liable for damage arising from the content of customer emails, from AI-generated drafts that you approve and send, from appointments, prices or commitments you make on the basis of the Service, or from interruptions, changes or discontinuation of third-party services that you have connected or that we engage as sub-processors. Liability for gross negligence, wilful misconduct, personal injury or death, and any mandatory statutory liability, is not excluded.

18. Indemnification

You will indemnify Tattoomii from third-party claims arising out of (a) your unlawful or contractually-prohibited use of the Service, (b) breach of your obligations under these Terms, including the data controller warranties in section 4, or (c) content you upload or send through the Service.

19. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural events, war, terrorism, strikes, pandemics, acts of authorities, failures of power or telecommunication networks, or large-scale outages at providers we depend on. If such an event lasts longer than 60 days, either party may terminate the agreement with immediate effect.

20. Export control and sanctions

You warrant that neither you nor persons acting on your behalf or controlling your business appear on a relevant sanctions list of Switzerland, the European Union, the United Kingdom or the United States, and that you do not use the Service from or for a territory subject to comprehensive embargo measures. In the event of a breach we may block access with immediate effect and terminate the agreement.

21. Use through app stores

If you download our app through an app store, the terms of the respective store operator apply in addition. The agreement on the use of the app is concluded solely between you and Tattoomii GmbH, not with the store operator.

The following applies in addition for Apple: Apple has no obligation to furnish maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law Apple has no other warranty obligation. Tattoomii GmbH alone is responsible for claims relating to the app, including product liability, infringement of third-party rights and consumer protection requirements. Apple and its subsidiaries are third-party beneficiaries of these Terms and are entitled to enforce them against you. You warrant that you are not located in a country subject to a US embargo or designated as supporting terrorism, and that you are not listed on any relevant US prohibited-party list.

22. Right of withdrawal for consumers

The Service is aimed at businesses. If you exceptionally act as a consumer resident in the EU or the EEA, you have a statutory right of withdrawal of 14 days. Because the Service is made available immediately after the contract is concluded, we ask for your express consent to that immediate start and for your acknowledgement that the right of withdrawal lapses once the service has been fully performed; for services rendered up to the withdrawal you owe proportionate compensation. Details and the model withdrawal form are set out here: Right of withdrawal

23. Changes to these Terms and the Service

We may amend these Terms. We will notify you by email and in-app at least 30 days before material changes take effect. You may terminate the agreement before the changes take effect; otherwise continued use after the effective date constitutes acceptance.

24. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of them are governed exclusively by the substantive laws of Switzerland, excluding the conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Exclusive place of jurisdiction is Zurich, Switzerland. Mandatory consumer protection law of your residence remains unaffected. The English version of these Terms prevails in case of any discrepancy with translations.

25. Miscellaneous

If any provision is held invalid, the remaining provisions remain in force. We may assign this contract to a successor entity in case of merger or asset sale. Notices to Tattoomii must be sent to hello@taddoo.com. Notices from Tattoomii are sent to the email address on file. No oral side agreements. Failure to enforce a right is not a waiver.